Refund and Returns Policy
At Bee Publication, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return, refund, and exchange policy.
1. Eligibility for Returns
You may return items purchased from our website within 7-8 working days of receipt, provided that:
- The item is in its original condition and packaging.
- The item has not been used, opened, or damaged.
- The item is accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- E-books and digital content
- Opened or used stationery items
- Any personalized or customized products
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at beepublication@gmail.com or call +91 8788799514 within the return period.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will guide you through the return process.
4. Return Shipping
- Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within [insert number] days, and a credit will be applied to your original payment method.
6. Exchange Policy
If you wish to exchange an item for a different size, color, or product, please get in touch with us at beepublication@gmail.com within the return period. We will assist you in arranging the exchange.
7. Damaged or Defective Items
If you receive a damaged or defective item, don’t hesitate to get in touch with us within [insert number] days of receipt. We will arrange for a replacement or refund at no additional cost.
8. Changes to This Policy
We reserve the right to modify this Return, Refund & Exchange Policy at any time. Any changes will be effective immediately upon posting on our website.
9. Contact Us
If you have any questions about our Return, Refund or exchange Policy, please reach out to us:
Bee Publication
Email: beepublication@gmail.com
Phone: +91 8788799514
Address: 325 Shivam Aashirwad, 1st Floor, Shri Krushn Hardas Road, Navi Peth, Pune, 411030
Thank you for shopping with Bee Publication! Your satisfaction is our priority!